Find your license key

Your key was emailed when you bought Pro. If you cannot find it, enter the same address below and we will send it again.

The key only ever goes to the address you type, never anywhere else.

If nothing arrives

  • Check spam and, in Gmail, the Promotions tab. The email comes from noreply@privatetranscribe.com.
  • Try the other address. People often buy with a personal address and search a work one.
  • Still nothing? Email support@privatetranscribe.com and mention roughly when you bought it. A human reads it.

Receipts

Stripe emails a receipt at the moment of purchase, separately from the license key. If you need another copy, or an invoice with a company name and VAT number on it, email support and we will send one.

Refunds

Pro comes with a 30-day money-back guarantee. Email support with your key or the address you bought with. The refund policy has the details.

Moving to a new computer

One key covers two devices. If you are at the limit, open Settings and then PrivateTranscribe Pro on the machine you no longer use and select Deactivate. That frees a slot immediately. If the old machine is gone, email support and we will clear it.